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Accessibility Statement

Last updated: April 22, 2026

Our Commitment

Valstrong Plumbing Inc is committed to making our website usable by as many people as possible, including people with visual, motor, auditory, or cognitive disabilities. We aim to meet WCAG 2.1 Level AA conformance across valstrongplumbing.com and continuously work to identify and correct accessibility issues as the site evolves.

What We've Built In

  • Semantic HTML landmarks (header, nav, main, footer) throughout the site
  • Visible keyboard focus rings on all interactive elements
  • Descriptive alt text on images, with decorative images marked aria-hidden
  • Sufficient color contrast on body text and interactive elements — our brand colors (primary navy #2b388f, accent cyan #00adee, text #1e293b on white) pass WCAG AA contrast ratios
  • prefers-reduced-motion support — hero animations and ripple effects automatically pause for users who request reduced motion in their OS settings
  • Click-to-call and click-to-text links throughout so phone contact is one tap away, not buried in a contact form
  • Responsive layout tested across mobile, tablet, and desktop breakpoints
  • AI chat assistant is labeled for screen readers and can be dismissed with the keyboard

Known Limitations

We audit the site regularly but are not perfect. Known areas we're actively improving:

  • Some embedded third-party widgets (Google Maps, analytics dashboards) are governed by third-party accessibility, not ours
  • Older blog posts may have inline images without detailed alt text — we are backfilling these
  • Automated accessibility tooling cannot catch every issue; user-reported feedback is our best signal

Alternative Ways to Reach Us

If any part of the website is not accessible to you, please do not struggle with it — reach us directly by any of these channels, and we will work with you the same way we would with any customer:

We commit to responding to accessibility inquiries within 3 business days.

Feedback

If you encounter an accessibility issue — broken focus order, a screen-reader label that doesn't make sense, a contrast issue, anything — please email us at [email protected] with the URL and a brief description. Feedback is always welcome and we take it seriously.

Enforcement

For complaints that cannot be resolved by contacting us directly, California residents may contact the California Civil Rights Department. Residents of other states may reference the U.S. Department of Justice ADA enforcement resources.

Contact

  • Valstrong Plumbing Inc
  • P.O. Box 601714, San Diego, CA 92160
  • Phone: (619) 977-2772
  • Email: [email protected]